LEARNING & DEVELOPMENT
“Keep everyone on the same page”
All commercial organizations struggle with getting a consistent message to resonate within their customer facing teams. Evolving product lines, changes in industry pressures, adjustments to competitive positioning complicate the knowledge transfer process.
Developing a focused learning & development approach including formal curriculum aligned to specific roles and designed with consideration to the best practices in adult learning is an essential element to long-term success. Monitoring and measuring actual knowledge retention is necessary to confirm the effectiveness of your learning and development plan. Role-plays, present-backs and real world mentoring and feedback are great ways to ensure knowledge retention.
SKILLS DEVELOPMENT
“Sharpen the saw”
– Stephen R. Covey
As we build out an effective organization, one area that many people miss is providing a company wide perspective on the hiring process, staff develop and in engaging with customers. We assume that as we hire experienced people to the team, many skills are innate or the candidates have had prior skills development. Consistency and continuity are important in bringing a company to scale.
acSELLerate Consulting can deliver skills training sessions in the above areas as well as others.